Delete your Ardant account
This page explains how to request deletion of your Ardant app account and the personal data associated with it.
How to request deletion
- Email access@ardant.com.au using the email address associated with your Ardant account.
- Use the subject line Ardant account deletion request.
- Include your full name and the email address connected to your account.
- Ardant may contact you to verify your identity before processing the request.
If you still have the Ardant app installed, you can also request deletion from Profile → Delete Account in the app.
What will be deleted
Once your identity has been verified, Ardant will delete your app account and personal data associated with that account, including:
- Account and profile information
- Authentication information
- App preferences and account-related records
- Other personal data that is not required to be retained
Information we may retain
Ardant may retain information where required for legal, clinical- record, taxation, fraud-prevention, security or regulatory purposes. Any retained information will be protected, used only for the applicable purpose and deleted when the required retention period expires.
Retention periods. Clinical and health records are retained for at least seven years from the date of the last service or entry. Where a record was made when the person was under 18, it is retained until that person turns 25. Financial and business records, including invoices and payment records, are retained for the periods required by Australian taxation and corporations law. Other administrative information is retained only for as long as reasonably necessary for the purpose it was collected for.
We will confirm when your request has been completed or explain if particular information must legally be retained.
Questions
For questions, contact access@ardant.com.au. Our Privacy Policy explains how we handle personal information more generally.